FAQ's
Frequently Asked Questions (FAQ)
Welcome to our FAQ page!
Here you’ll find quick answers to the most common questions about shopping at The Vibe Mart.
🛒 Ordering
Q: How do I place an order?
A: Simply browse our products, select your favorites, choose the quantity or size (if applicable), and click “Add to Cart.” When you’re ready, head to checkout and follow the prompts to complete your purchase securely.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so please contact us within 12 hours at support@thevibemart.shop if you need to make any changes or cancellations. Once your order is shipped, we can no longer make modifications.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Delivery times
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INDIA: 5 – 7 business days
Q: Do you ship worldwide?
A: Yes! We’re proud to offer worldwide shipping so everyone can enjoy our products.
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.
💰 Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and trusted payment gateways to ensure your personal and financial details remain safe.
💖 Returns & Refunds
Q: What is your return policy?
A: If you’re not fully satisfied with your purchase, you can return it within 5 days of delivery. Please refer to our Return Policy page for detailed instructions.
Q: What should I do if my item arrives damaged or incorrect?
A: Please contact us immediately at support@thevibemart.shop with your order number and photos of the item. We’ll make it right as soon as possible.
📦 Other Questions
Q: What if my package hasn’t arrived yet?
A: If it’s been more than the estimated delivery time, please check your tracking link first. If you still need help, email us — we’ll gladly assist.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and exclusive offers.
✉️ Still Have Questions?
No worries — we’re here to help!
Reach out anytime at support@thevibemart.shop,and our friendly team will get back to you as soon as possible.